Privacy Policy

Last updated: June 19, 2026

1. Introduction

Canuck Play Entertainment Ltd. ("Canuck Play", "we", "us", "our") operates canuck-play.com, a social gaming platform offering online slots and online games for entertainment in Canada. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, play social games, purchase virtual currency, or contact us.

We are committed to protecting your privacy in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. By using Canuck Play, you acknowledge that you have read and understood this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to:

  • All visitors to canuck-play.com and its subpages
  • Registered users of our social games and online slots platform
  • Individuals who contact us via email, contact forms, or feedback forms
  • Subscribers who purchase Canuck Coins or membership tiers
  • Any third-party services integrated into our platform that process data on our behalf

This policy does not apply to third-party websites linked from our platform. We encourage you to review their privacy policies separately.

3. Information We Collect

We collect information in the following categories:

  • Registration Data: Display name, email address, and password (stored in encrypted form) when you create a social games account
  • Profile Data: Player level, XP, status badges, subscription tier, and account preferences
  • Gameplay Data: Virtual currency balance, spin history, bet amounts, win/loss records, game session duration, and favourite online games
  • Transaction Data: Purchase history for Canuck Coins and subscriptions, payment method type (last four digits only), billing date, and transaction amounts
  • Technical Data: IP address, browser type and version, operating system, device type, screen resolution, language settings, and referring URL
  • Cookie Data: Session identifiers, age verification status, cookie consent preferences, and analytics identifiers
  • Communication Data: Messages, feedback, support tickets, and any attachments sent through our contact or feedback forms
  • Marketing Data: Email subscription preferences and promotional interaction history (only if you opt in)

4. How We Collect Information

  • Directly from you — when you register, fill out forms, make purchases, or contact support
  • Automatically — through cookies, server logs, and analytics tools when you browse or play online slots
  • From your device — local storage used to save gameplay progress, coin balance, and session state
  • From payment processors — confirmation of successful or failed virtual currency transactions (we do not store full payment card numbers)

5. How We Use Your Information

We use personal information for the following purposes:

  • Provide, operate, and maintain our social games and online slots platform
  • Create and manage your account, including authentication and password recovery
  • Track virtual currency balances, player levels, and XP progression
  • Process Canuck Coins purchases and subscription billing
  • Deliver customer support and respond to inquiries or feedback
  • Send service-related notifications (account updates, policy changes, security alerts)
  • Send promotional communications only where you have given explicit consent
  • Analyse usage patterns to improve online games performance and user experience
  • Detect, prevent, and address fraud, abuse, or violations of our Terms of Service
  • Verify age eligibility (18+) and comply with legal obligations in Canada
  • Generate aggregated, anonymised statistics for internal reporting

6. Legal Basis for Processing

Under PIPEDA, we process personal information based on:

  • Consent — provided when you register, accept cookies, or opt in to marketing
  • Contractual necessity — to deliver the social games services you request
  • Legitimate interests — platform security, fraud prevention, and service improvement
  • Legal obligation — compliance with applicable Canadian laws and regulations

You may withdraw consent at any time, subject to legal or contractual restrictions. Withdrawal may limit your ability to use certain features of Canuck Play.

7. Cookies and Tracking Technologies

We use the following types of cookies:

  • Essential cookies — required for age verification, account login, and core platform functionality
  • Functional cookies — remember your preferences, language, and gameplay settings
  • Analytics cookies — help us understand how users interact with our social games (pages visited, session length, device type)
  • Performance cookies — monitor site speed and error rates to maintain service quality

You can manage cookie preferences through our cookie banner on first visit. Disabling essential cookies may prevent you from using certain features. We do not use cookies for cross-site advertising or real-money gambling tracking.

8. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share data only in these circumstances:

  • Service providers — hosting, payment processing, email delivery, and analytics partners bound by confidentiality agreements
  • Legal requirements — when required by law, court order, or government authority in Canada
  • Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to affected users
  • Protection of rights — to enforce our Terms of Service, prevent fraud, or protect the safety of users and the public

All third-party processors are required to handle data in accordance with PIPEDA and our contractual data protection standards.

9. International Data Transfers

Canuck Play is operated from Canada. Your data is primarily stored on servers located in Canada. If data is transferred outside Canada for processing (e.g., cloud hosting), we ensure appropriate safeguards are in place, including contractual clauses requiring equivalent privacy protection.

10. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy:

  • Active accounts — data retained for the duration of your account plus 24 months after closure
  • Transaction records — retained for 7 years for tax and accounting compliance
  • Support communications — retained for 3 years after resolution
  • Analytics data — aggregated and anonymised after 26 months
  • Cookie data — session cookies expire when you close your browser; persistent cookies expire within 12 months

After retention periods expire, data is securely deleted or anonymised.

11. Data Security

We implement appropriate technical and organisational measures to protect your information, including:

  • SSL/TLS encryption for data transmitted between your browser and our servers
  • Encrypted storage of passwords using industry-standard hashing algorithms
  • Access controls limiting employee access to personal data on a need-to-know basis
  • Regular security reviews and vulnerability assessments
  • Incident response procedures for potential data breaches

No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

12. Your Privacy Rights (PIPEDA)

As a Canadian resident, you have the following rights regarding your personal information:

  • Right of access — request a copy of personal information we hold about you
  • Right to correction — request correction of inaccurate or incomplete data
  • Right to deletion — request deletion of your account and associated personal data
  • Right to withdraw consent — opt out of marketing communications or non-essential cookies
  • Right to challenge compliance — file a complaint with the Office of the Privacy Commissioner of Canada if you believe we have violated PIPEDA

To exercise any of these rights, contact us at privacy@canuck-play.com. We will respond within 30 days.

13. Children's Privacy

Canuck Play is strictly for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we discover that a minor has created an account, we will promptly delete the account and all associated data. If you believe a minor has registered, please contact us immediately at privacy@canuck-play.com.

14. Third-Party Links

Our platform may contain links to external websites, including responsible gaming resources and support organisations. We are not responsible for the privacy practices of third-party sites. We encourage you to read their privacy policies before providing any personal information.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated via email to registered users or a prominent notice on canuck-play.com at least 14 days before taking effect. The "Last updated" date at the top of this page indicates the most recent revision.

16. Contact Us

For privacy inquiries, data access requests, or complaints:

  • Email: privacy@canuck-play.com
  • General support: support@canuck-play.com
  • Mail: Canuck Play Entertainment Ltd., 100 King Street West, Suite 5600, Toronto, ON M5X 1C9, Canada
  • Privacy Officer: Available via email at privacy@canuck-play.com